Shipping policy

PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO SHIP. 

Parcel arrival time:

Parcel time depends on which method of shipping you have selected at checkout, shipping times will be offered to you once you input your address information!

What is the return policy?

For hygiene and safety reasons, we’re unable to accept returns on Crowned Naturals products. However, your satisfaction is important to us! If there’s ever an issue with your order or you have any questions, please contact our customer service team, we’re always here to help.

International Shipping

International orders typically arrive within 10-21 business days depending on your location and local customs. Any customs fees or import duties are the responsibility of the customer.

Where do you ship from 

We ship from the United States

Refunds and Cancellations 

If your shipping label has not yet been printed, you may request a refund within 24 hours of placing your order. Once the label has been created, cancellations can no longer be processed.

Unclaimed Mail 

Please note if the post office holds your item at the post office, the customer is responsible for picking up the item. Crowned Naturals is not responsible for unclaimed packages returned to sender.

Damages

Please report any damages to your package within 3 days of receiving your parcel. Please attach any relevant photos or videos of damages and we will assist you with your order.